FAQ

The starting point for all Killarney Sleigh Rides is Christmas Island at Kenmare place, opposite the Cinema and Four-Star Pizza in Killarney. See our Map.

Pre-booking is strongly advised to avoid disappointment as the experience is increasingly popular, particularly pre- Christmas with many times being booked out well in advance.

The Park Sleigh Rides takes 1 Hour while the Town Sleigh Rides takes 20 minutes in total.

All children under 1 years of age are free of charge but still require a ticket for entry to the sleigh ride experience. When booking please select the option for Child Under 1 and the booking system will automatically generate a free ticket for them.

A Sleigh Ride can hold up to 10 people. The amount of people on each Sleigh must be added correctly at the time of booking.
If you have a large group or family, multiple sleighs can be available at the same time to accommodate your group.

Yes, all our Sleigh Rides have a covered shelter to protect our guests from the elements. We also provide blankets for extra comfort during your Sleigh Ride, however warm clothes and outer wear are advised as further protection against the elements.

All bookings go ahead despite very bad weather, unless we deem it unsafe (in the case of red warning status), in which case you will be entitled to a full refund.

You should arrive at the departure point at least ten minutes ahead of your scheduled departure time.

We do not have room for buggies or prams on board our Christmas Carriages, however we can store them safely at Christmas Island while you enjoy your Sleigh Ride.

We will except a printed copy of your ticket and or a copy of your e-ticket on your phone or tablet as proof of your booking. Admission to the Sleigh Ride will not be permitted if you do not have either of these two ticket solutions.

Yes, we welcome dogs on our Sleigh Rides free of charge.

Our cancellation policy is very simple.

In the case of a complete no show with no prior notification, or if the booking is cancelled within 24 hours before the Sleigh Ride start time, the party is not entitled to any refund.

If the booking is cancelled within 24-48 hours prior to the Sleigh Ride start time, then the party is entitled to a 25% refund of the tour cost.

If the booking is cancelled within 2-4 days prior to the Sleigh Ride start date, then the party is entitled to a 50% refund of the Sleigh Ride cost.

If the booking is cancelled within 5-6 days prior to the Sleigh Ride start date, then the party is entitled to a 75% refund of the ticket cost.

If the booking is cancelled within 7 days or more prior to the Sleigh Ride start date, then the party is entitled to a full refund – however there will be a 5% refund charge on the party’s card.